Remote Assistance

Our support team is only a couple clicks away. You can have JLJ Technology assist you without an on-site service call. As long as you have an internet connection, we are able to connect to your computer and see exactly what you see on your monitor.

How it works:

• Call our Service Desk/Office at 636.240.0505.
  
•  You will be instructed to go to our website and fill in the form on the right. All you
  need to do is enter your name and the 9 digit code we will give you over the telephone and click "Connect Now."
  
•  Watch out! Here comes the hardest part: sit back and watch.

You benefit in several ways:

•  Lower support costs. Since you don't have to pay for an on-site service call, you avoid the one-hour minimum for labor. We bill in 15 minute increments for remote support.
  
•  You can see what we are doing as we are doing it. You have the security of knowing what we are doing, and we can show you avoid and/or correct your issue.
  
•  Keep your sanity! You know, we all have done it; spent way too much time trying to figure out how to get out of the corner we just painted ourselves into. You know that there is a simple fix - but you just don't remember what it is. This is where our help desk service comes to the rescue. You can get your mind back to doing your work in a matter of minutes for a small remote service charge.
  
•  Know who you're dealing with. I would be apprehensive about letting a complete stranger have access to my computer. We are your local support, and have a strict confidentiality policy.
  
•  Safe and Secure. Once we disconnect, we no longer have access to your computer, and we can only gain access when you input a valid code from your computer. It’s the same level of security that online banks use. No information is ever stored on our system, we can only access our clients’ computers if they’ve given permission.

Remote Tool

Enter your name:

Enter your 9-digit support key: